Refund policy

Due to the hygienic nature of our products, all sales are final.

For health and sanitation reasons, MBM Cosmetics does not accept returns or exchanges on false eyelashes or other cosmetic products. Once an order has been shipped or delivered, we cannot verify whether a product has been worn, used, handled, or altered.

We do not offer refunds or exchanges for change of mind, ordering the incorrect style, or products that have been opened or used.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, please contact MBM Cosmetics within 48 hours of delivery.

Please include your order number and clear photographs of the item(s) received and the original packaging. Once reviewed, we will determine the appropriate resolution.

Approved damaged or incorrect-item claims may be eligible for a replacement or refund at the discretion of MBM Cosmetics.

ORDER CANCELLATIONS

Once an order has been processed or shipped, it cannot be canceled or modified.

Please review your order and shipping information carefully before completing your purchase.

LOST OR MISSING PACKAGES

Shipping-related issues, including packages marked as delivered but not received, are handled according to our Shipping Policy.

A package reported as missing does not automatically qualify for a refund or replacement.